Xhoana Osmani
✉ xhoanaosmani02@outlook.com 📍 Tiranë, Shqipëri
Work Experience
Service Specialist — AKPA - Agjencia Kombëtare e Punësimit dhe Aftësive
Tiranë, Shqipëri
May 2024 — Present
Data collection from the system for employment, unemployment, and the labor market at national, regional, and local levels.
Call Center Operator — IDS-Intercom Data Service
Tiranë, Shqipëri
Dec 2023 — Feb 2024
Marketing of offered products.
Education
Master of Science in Sociology of Social Developments — Universiteti i Tiranës
Jan 2023 —
Bachelor in Philosophy-Sociology — Universiteti Aleksandër Moisiu, Durrës
Jan 2020 — Jan 2023
Skills
Soft: Adaptability · Communication Skills · Complex Idea Communication · Confidentiality · Determination · Energetic · Motivation · Organizational Skills · Patience · Practical Learning · Self-belief · Theoretical Knowledge
Tools: Microsoft Excel · Microsoft PowerPoint · Microsoft Word
Certificates
Participation Certificate in Youth Speak Forum 2023 and support for the UN Sustainable Development Goals — Youth Speak Forum
Jan 2023
Successful Completion Certificate in 'Young Workers for Good Governance, Transparency and the Right to Information' training — Together for Life, Destiny Center for Excellence, Qëndresa Qytetare dhe BIRN në mbështetje të Bashkimit Evropian
Jan 2023
Special Course Certificate: Social Caretaker — AKPA - Agjencia Kombëtare e Punësimit dhe Aftësive
Apr 2022
Special Course Certificate: Secretary — AKPA - Agjencia Kombëtare e Punësimit dhe Aftësive
Jul 2021